Refund policy
Last Updated: September 15, 2026
At Silvé Pro Skincare, we stand behind the quality of our products and want you to feel confident trying your skincare. We understand that skincare is personal and that every person’s skin may respond differently.
If you are not satisfied with your purchase, we offer eligible returns within 30 days of delivery, including products that have been opened and reasonably used.
30-Day Satisfaction Policy
You may request a return within 30 days from the date your order is delivered.
We accept eligible returns of both unopened products and products that have been opened and reasonably used to evaluate whether they are suitable for your skin.
You do not need to know whether a skincare product is right for you before opening it. That’s why reasonable product use does not automatically disqualify an item from return.
Eligible Purchases
This policy applies to eligible Silvé Pro Skincare products purchased directly from www.silveproskincare.com or through an authorized Silvé Pro Skincare sales channel where the purchase is processed or fulfilled on behalf of Silvé Pro Skincare, including supported social-commerce or agentic shopping experiences.
Products purchased from an independent third-party retailer may be subject to that retailer’s return policy and should generally be returned to the original place of purchase.
Used Products
Opened and used skincare products may be returned.
We understand that customers need to try a skincare product to determine whether it is appropriate for their skin.
However, the policy is intended to allow customers a reasonable opportunity to evaluate a product and is not intended to cover products that have been completely or substantially consumed.
Silvé Pro Skincare reserves the right to decline a refund in cases of excessive use, empty or nearly empty containers, intentional damage, suspected return abuse, fraud, or other misuse of this policy, to the extent permitted by applicable law.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.
Please retain the product and packaging. We may request photographs or other reasonable information so that we can evaluate the issue and assist you.
How to Request a Return
Please contact Silvé Pro Skincare before returning your product.
Email silve@silveproskincare.com and include:
- Your name and order confirmation number
- The product(s) you would like to return
- A brief reason for the return
Once your return request is reviewed, we will provide return instructions and the appropriate return address.
Please do not send a return without first contacting us.
Return Shipping
For standard satisfaction returns, customers are responsible for return shipping costs.
If the product arrived damaged, defective, or incorrect, Silvé Pro Skincare will provide appropriate assistance with the return or replacement as applicable.
Original shipping charges are not refundable unless required by law or the refund results from an error by Silvé Pro Skincare.
Refund Process
Once your returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
After a refund is issued, please allow approximately 5–10 business days for the credit to appear on your account. Actual processing time depends on your bank, card issuer, or payment provider.
Non-Returnable Items
The following generally cannot be returned:
Gift cards; products marked as final sale at the time of purchase; products that have been completely or substantially used; intentionally damaged products; and products obtained from unauthorized sellers.
This does not affect rights that cannot be excluded under applicable law.
Allergic Reactions and Skin Sensitivities
Every person’s skin is different, and individual results may vary.
We recommend reviewing the ingredient list and performing a patch test before full application, particularly if you have sensitive skin or known ingredient sensitivities.
If irritation or an adverse reaction occurs, discontinue use. Seek appropriate medical attention when necessary.
A product that has been reasonably used and is otherwise eligible under this policy is not automatically excluded from return simply because it has been opened or tried.
Third-Party and Agentic Purchases
Silvé Pro Skincare products may be purchased through supported third-party, social-commerce, AI-powered, or agentic shopping experiences.
Where an authorized platform facilitates an order processed or fulfilled on behalf of Silvé Pro Skincare, this policy applies to the extent applicable. Additional platform-specific procedures may also apply.
Contact Us
For returns, refunds, or assistance with your order, please contact:
Silvé Pro Skincare
Email: silve@silveproskincare.com
Phone: (702) 917-8381
Website: https://www.silveproskincare.com