Shipping policy

Last Updated: September 15, 2026

Thank you for shopping with Silvé Pro Skincare. We carefully prepare each order and aim to provide a reliable and transparent shipping experience.

Where We Ship

Silvé Pro Skincare currently ships to eligible addresses within the United States only.

We do not currently offer international shipping.

Order Processing

Orders are generally prepared for shipment by the next business day after the order is received.

Orders placed on weekends, holidays, or during periods of unusually high order volume may require additional processing time.

Processing time refers to the time required to prepare an order for shipment and is separate from the carrier’s delivery time.

Shipping Methods and Costs

Available shipping options and applicable charges are displayed during checkout.

Standard shipping may be provided free of charge on qualifying purchases when a free-shipping offer is available.

Express or expedited shipping may be available for an additional charge where offered at checkout.

Any applicable shipping promotion, minimum purchase requirement, or other condition will be displayed at the time of purchase.

Delivery Times

Delivery estimates provided at checkout are estimates and are not guaranteed unless expressly stated otherwise.

After an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, holidays, service interruptions, or other circumstances outside Silvé Pro Skincare’s reasonable control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

If you discover an address error after placing your order, contact us as soon as possible at silve@silveproskincare.com. We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.

Tracking

When tracking information is available, it will be provided after your order ships.

Tracking information may take some time to become active after the carrier receives the shipment.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact Silvé Pro Skincare within 7 days of delivery so we can review the issue.

Please retain the product and packaging and provide photographs or other reasonable information if requested to help us evaluate the issue.

Lost or Delayed Packages

If tracking indicates that your shipment is delayed or appears to be lost, please contact us so we can assist with reviewing the shipment information.

Carrier investigations and resolution times may vary.

Returns

Returns and refunds are governed by our separate Return and Refund Policy.

Customers are responsible for return shipping costs for eligible returns unless the product arrived damaged, defective, or incorrect, as provided in our Return and Refund Policy.

Third-Party and Agentic Purchases

Orders placed through an authorized third-party, social-commerce, or supported agentic shopping experience are subject to the shipping information confirmed for the order at checkout or during the purchasing process.

Additional platform-specific requirements may apply where applicable.

Contact Us

For questions regarding an order or shipment, please contact:

Silvé Pro Skincare
Email: silve@silveproskincare.com
Phone: (702) 917-8381
Website: https://www.silveproskincare.com